The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I do not do commissioned pieces, however, what you see in the store is customizable and made to order. So you can choose color and size.
Basically, I decide what I make and products that are available. Please don't ask me
To make anything other than what I have listed and the variations offered. My answer will be no.
Each item is different because it is made with various yarn!
I recommend spot cleaning and gently washing all scarves and hats, do not dry.
For washcloths and dishcloths, wash with like colors and dry on low.
If you're looking for a larger order please contact me. I generally do not do wholesale as every item is handmade one stitch at a time. But depending on the product and amount ordered I can work something out!